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Our Terms & Conditions Keep Your Account Safe

When you open an account on akurattoto, you agree to the terms that protect both of us.

Account verification requiredReal-money deposits and payoutsDispute resolution in place
akurattoto Our Terms & Conditions Keep Your Account Safe
GET HELP WITH TERMS

Contact Us About Your Account Rights

Live Chat Support Open a chat directly in your account dashboard.
Email Support Send queries to our legal team at [email protected].
In-Account Help Centre Browse FAQs and policy summaries directly from your account menu under Settings > Terms…
SECURITY AND DATA

How We Protect Your Information

Account Verification

Before your first withdrawal, we ask for government ID and proof of address. This stops fraud and keeps your funds safe. Verification takes 2–4 hours on weekdays.

Data Retention

We keep your account data, transaction history and identity documents for 7 years after closure, as required by law. You can request a data export anytime via email.

Cookies and Tracking

Our site uses cookies to track login sessions, game history and deposit activity. You control cookie settings in your browser; blocking them may limit lobby access.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never touch our servers — they flow directly between your wallet and the processor.

Dispute Records

All disputes are logged in your account history with timestamps and outcome notes. You can appeal any decision within 14 days by contacting support with new evidence.

Request Changes to Your Data

Email [email protected] to correct, delete or export your personal information. We respond within 5 business days with confirmation and next steps.

Common Questions About Our Terms

Yes. Open your account settings and select Close Account. Any pending withdrawals must clear first. Once closed, we retain your data for 7 years unless local law shortens that. You can request full deletion after that period.

Tap Forgot Password on the login page. We email a reset link to your registered address. The link works for 2 hours. If you do not receive it, check spam or contact live chat during 10:00–22:00 WIB.

Deposits are final once your DANA, OVO, GoPay or QRIS wallet confirms the transfer. We cannot reverse them. If your deposit was blocked or did not arrive, contact support within 24 hours with a screenshot of the failed transaction.

After you request a payout, we verify your account (2–4 hours) then send it to your bank or wallet. DANA, OVO and GoPay usually land within 1 hour. Bank transfers take 1–3 business days depending on your bank.

If you dispute a charge or game outcome, email support with details and supporting screenshots. We investigate within 48 hours and reply with findings. If you disagree with our decision, you can appeal once within 14 days.

No. One person = one account. If we detect duplicate or fraudulent accounts, all of them are closed and funds forfeited. This protects players and keeps the platform fair for everyone.

A complete PDF is available in your account under Settings > Legal Documents. You can also email [email protected] to request a copy. The document is updated quarterly; we notify you of material changes.