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How akurattoto protects your account and information

When you open an account with us, your money, personal data and withdrawal requests are protected by clear rules we follow every day.

Data securityWithdrawal verificationAccount access rulesSupport contact paths
akurattoto How akurattoto protects your account and information
CONTACT THE TEAM

How to reach us about your account or data

Live chat Available Monday to Sunday, 08:00 to 23:00 Indonesia time.
Email support Send account questions or data-access requests to [email protected]. We reply within 24 hours.
In-account form Log into your akurattoto account, open Settings > Legal & Data, and submit a…
HOW WE KEEP IT SECURE

The practices that protect your account and information

Encrypted storage

Your password, payment details and personal information are encrypted at rest using SHA-256 standards. Only you and our verification team can access your full account data during withdrawal processing.

Session security

Your login session expires after 30 minutes of inactivity. If you log in from a new device or location, we send a verification code to your registered email before granting access.

Data retention

We keep transaction records for 7 years to meet local financial regulations. Personal data is retained only while your account is active; you may request deletion 30 days after closure.

Withdrawal verification

Every payout request is checked against your account history, payment method, and Know Your Customer (KYC) records before we approve release. This typically takes 2–4 hours.

Cookie policy

We use session cookies to track your login and gameplay, and analytics cookies to understand how you navigate our lobby. You can disable non-essential cookies in your browser settings.

Data request process

Open a data-access request in Settings > Legal & Data, or email [email protected]. We provide a downloadable file of all your personal data and activity logs within 7 business days.

Frequently asked questions about your rights and our policies

Yes. If your account is closed and has been inactive for 30 days, you may request permanent deletion of your personal data. We will delete your name, email, phone and payment records, but transaction data older than 30 days is retained to meet local financial law. Submit the request via email to [email protected].

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 2–4 hours after approval. Bank transfers may take 1–2 business days depending on your bank. We verify every withdrawal against your account details and Know Your Customer records before release.

Contact our support team immediately via live chat or email at [email protected] with your username and the transaction date. We will investigate within 48 hours and reverse fraudulent charges if confirmed. Always enable session notifications so you're alerted when your account logs in.

We do not sell your data. We may share transaction records with DANA, OVO, GoPay and QRIS partners only to verify deposits and prevent fraud, where local law permits. Your personal details remain confidential and are only used for account verification and support.

Yes. Log into your account, go to Settings > Account Details, and update your email address or registered phone number. Payment method changes are reviewed by our team within 24 hours to confirm your identity. Contact support if you encounter issues.

Our compliance team manually reviews every withdrawal. We cross-check your requested bank account or e-wallet against your registered payment details, account history and Know Your Customer records. If details don't match, we contact you to confirm before processing.

If we close your account, you may request all your personal data and a final account statement within 30 days. Your remaining balance is held in escrow for 90 days. You have the right to know why the account was closed; contact [email protected] for a full explanation.