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How We Protect Your Privacy at akurattoto

When you open your account with akurattoto, your personal data—name, payment method, transaction history—stays encrypted and secure.

Encrypted account accessPayment data safeguardedClear data retention rulesYour rights explained
akurattoto How We Protect Your Privacy at akurattoto
REACH OUR TEAM

Contact akurattoto About Your Privacy

Email Support Write to our privacy team at [email protected] with your account ID and data request.
Live Chat Open your account lobby, select the Help menu and choose Chat.
Account Settings Log in, go to Settings > Privacy & Security to update your consent choices…
HOW WE SAFEGUARD

Data Security and Transparency Practices

Encryption Standard

All transactions—DANA transfers, OVO payments, GoPay debits and QRIS scans—use TLS 1.2 encryption. Passwords are hashed server-side; we never store them in plain text. Your account session times out after 30 minutes of inactivity.

Cookies and Tracking

We place functional cookies to remember your login, language choice and game preferences. Analytics cookies help us track page performance and crash patterns. You can disable non-essential cookies in your browser settings without losing account access.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS partners) see only what's needed to complete your transaction. Live casino providers receive your user ID but not your payment details. All partners sign data protection agreements.

Data Retention

We keep active account data while you play. Closed accounts remain in backup for three years to satisfy tax and fraud-investigation obligations. After that period, personal records are deleted unless law requires archival.

Your Rights

You can request access to all data we hold, ask us to correct errors, download your records in machine-readable format, or request deletion where legal. Submit requests via email or account settings within 30 days.

Security Incidents

If we detect unauthorized access to your account, we notify you by email or SMS within 48 hours. We reset your password, review login activity and advise you on next steps in writing.

Privacy Policy Questions Answered

Yes. Go to Settings > Account > Close Account and confirm. We delete play history, preferences and profile data within 30 days. Payment records and transaction logs for DANA, OVO, GoPay and QRIS deposits stay three years for tax compliance. You'll receive a deletion confirmation email.

Submit a data export request via email to [email protected] or through Settings > Privacy & Security > Download My Data. We prepare your file within five business days and email a secure download link. The export includes account details, play logs, transaction history and any support messages.

Only our payment processor sees your payment method reference during checkout. Our internal team views only transaction amounts and timestamps to process withdrawals. Your actual DANA, OVO, GoPay or QRIS login credentials never reach our servers—they stay with your payment app.

Your account remains active and your data is preserved. We do not delete inactive accounts. If your account is inactive for twelve months, we may ask you to confirm your contact details via email to keep playing. Your data is not shared or sold during inactivity.

Functional cookies (login, language, game settings) are required to play. You can disable analytical and marketing cookies in your browser. Disabling them does not affect your gameplay, but we won't be able to track how you use the platform or personalize your lobby view.

Your account data is stored on servers in secure data centres. Access depends on local law and our operational requirements. We do not sell personal data to third parties. Government or law enforcement access requires a legal court order, which we process transparently and notify you where permitted.

Log into akurattoto, open Settings > Personal Information and edit your phone number, email or mailing address. Name and date of birth cannot be changed after registration for security reasons. Contact our support team if you need to correct those details; we'll ask for identity verification before updating them.